Business Overview
Consolidated metrics as of May 13, 2026 · Last refreshed 2 minutes ago
Monthly Recurring Revenue
$284,720
Active Users (MAU)
18,492
Churn Rate
3.8%
New Signups
1,284
NPS Score
47
ARPU
$15.40
MRR Trajectory
12-month trend vs target and prior year
Active Alerts
1 criticalChurn rate at 3.8% — above 3.0% threshold
47 cancellations this month vs 31 last month
NPS dropped 3pts to 47 — monitor closely
Detractor responses up 18% from last survey
Support SLA breach — 14 tickets overdue
P1 response time averaging 6.4h vs 4h target
API error rate spike — endpoint /export
2.1% error rate at 14:22 UTC, now resolved
Recent Activity
Northbridge Capital upgraded to Enterprise
$4,200/mo · +$2,600 expansion
Orion Digital churned — Pro plan
$299/mo · 8 months LTV
14 new trial signups from G2 campaign
Source: G2 Review · 68% email verified
Payment failed — Apex Analytics
$899/mo · Retry scheduled in 24h
DAU/MAU ratio reached 0.42 — new high
Previous best: 0.39 on Mar 8
3 Enterprise accounts flagged at-risk
Usage dropped >40% in 7 days